TERMS & CONDITIONS

Rates

Rates are for a minimum of 24 hours rental. Additional hours will be calculated at one-fifth of the daily rate, per hour up to a maximum of 5 hours. Rates include unlimited mileage, maintenance, passenger liability protection and insurance cover of third party property damage up to RM3,000,000 and unlimited for third party bodily injuries. Rates are in Ringgit Malaysia and inclusive of 6% Goods and Services Tax (GST). Rates are subject to change without prior notice.

Driver’s Age And Licence Requirements

The renter and additional drivers must be between 21 to 75 years old for normal car category vehicles and 25 to 65 years old for luxury car category vehicles and in possession of a valid national or International Driving Licence. Other nationals who hold a valid driving licence in English can drive in Malaysia for a maximum of 3 months. Probational licence holders will not be accepted.

Terms Of Payment

J&W accepts the following credit cards: Visa, Master Card & Debit card. Third party credit cards are not accepted. The credit card presented must be in the name of the authorized renter. J&W reserves the right to refuse its car rental services if this term is not met.

Cancellation Policy

All paid bookings cannot be cancelled and payment made are non-refundable.

Collision Damage Waiver (CDW)

CDW is a scheme introduced to reduce the excess liability to a minimum non waiverable excess at an extra fee scheduled below.

Car Group Excess Fee CDW Per Day Non-Waiverable Excess
A to D RM 2 500 RM 15 RM 700
E to V RM 3 500 RM 25 RM 1 200

Fuel

Every J&W vehicle is given with a full tank of fuel and must be returned the same, failing to refuel will be resulted to J&W’s estimated refuelling tariffs.

Parking Fees And Traffic Fines

The Renter is liable for all parking and traffic fines incurred for the duration of the rental. An additional RM20 administration fee will be charged to the renter over and above any fine and penalty cost for any violation arising from the renter’s use of vehicle. J&W retains the right to charge against the renter’s credit card if and when payment is due for traffic fines committed by the renter, upon receiving notification from the government authorities.

Extension Of Rental

Should the renter wish to extend the rental or appoint any additional drivers, it is compulsory to advise J&W immediately to facilitate the extension of the insurance coverage.

Rent-it-here, Leave-it-there

A drop off charge will be levied for one-way rentals. Details on the charges and procedures will be made available at the time of inquiry.

Vehicle Condition

Upon return, the car has to be in the same condition as when it was rented. Failing which, the renter will be liable for the cost of restoring the vehicle to its original condition.

Disputes

Any dissatisfaction on car rental services or disputes on charges must be brought to J&W’s attention no later than 14 days from the date of completion of rental, otherwise services rendered as per Rental Agreement executed will be deemed conclusive.

Restricted Entry

J&W’s vehicles cannot be driven into Singapore, Thailand, Brunei and Indonesia. Subsequently J&W’s vehicles are prohibited from being loaded onto other modes of transportation via sea, river and air for usage from the mainland to Langkawi, Tioman, Redang, Pangkor island etc.

Prohibited Odours

All items and goods discharging unpleasant odours are strictly forbidden from being carried in the vehicle (e.g. Durians, salted fish etc). The renter will be liable to reimburse J&W on demand for all costs of eliminating such odours, including the servicing of the whole air conditioner system and the loss of rental days to J&W. Please be advised that smoking in J&W’s vehicles is strictly prohibited.